All orders are dispatched via tracked Hermes or Parcelforce.
We try to dispatch all items the same day if purchased before 11.00am on weekdays, excluding Saturdays, Sundays and public holidays.
If a delay occurs you will be notified immediately. You will be given the option to arrange a convenient delivery date or to cancel the order with a full refund.
Hermes deliveries can take up to five days. Parcelforce deliveries are usually delivered the next working day (or two days if large) and are signed-for services, so need to be delivered to an address where someone will be in during the day. We are happy to send the package to a work address, neighbour or relative. Parcelforce will text or email with delivery details on the day of delivery. If you miss the delivery you can enter your details online or by telephone and make alternative arrangements for delivery.
As with all couriers, they will make two attempts at delivery, hold the package at their local depot for three days then return it to us. There will be a charge to return the package so please make sure you are able to take delivery.
Signing for the delivery –
When you are signing for a package you are signing that the delivery has been ‘received in good condition’. Once this is signed transit cover is then deemed void. If the parcels packaging is damaged on delivery please mark ‘damaged’ on the delivery note. Please be aware that packages marked ‘unchecked’ will not be accepted for a damage claim. If the damage is extensive please refuse the delivery and the courier will return the item to us.
Parcelforce UK zone surcharges –
Parcelforce deliveries to the following Postcodes incur additional delivery charges, if you would like an item delivered to an address in one of the areas below please select the relevant shipping charge from the drop down list on the shopping cart page which will subsequently update the total.
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.
Saturday and Isle of Wight (PO30-41) deliveries are also subject to a surcharge – please contact us
For shipping purposes the Channel Islands are classed as an international destination
International shipping –
There is a maximum size and weight limit for many destinations therefore please contact us for shipping charges before purchasing.
Heavy or bulky items –
For very heavy or bulky items we are able to personally deliver within an 80 mile radius from Dumfries at £1.00 a mile. Please email us for a delivery cost if you wish to use our service as we may be able to reduce the charge if we are making additional deliveries to the same area.
Alternatively, we can arrange a national courier service at very competitive rates please call for more information.